Account & billing

How to reset your password

If you can't remember your password, you can set a new one from the login page. You'll need access to the email address on your mediakit.bio account. Reset a forgotten password 1. Go to the mediakit.bio login page. 2. Click Forgot password? below the password field. The login page, with the Forgot password link highlighted 3. Enter the email address you use for mediakit.bio and click Send reset link. The Reset your password form 4. Open the email we send you and click the reset link. If it isn't in your inbox after a few minutes, check your spam folder. 5. On the Set your new password page, enter your new password in both fields and click Set new password. 6. You'll see Your password has been changed. Click Now log in and sign in with your new password. Change your password while logged in If you know your current password and just want a new one: 1. Click Settings in the left sidebar. 2. In the Change password section, enter your current password, then your new password twice. 3. Click Change password. You'll see Password changed successfully. Settings, with the Change password section Signed up with Google? If you created your account with Continue with Google, you don't need a mediakit.bio password. Just click Continue with Google on the login page. If you want a password as well, for example to change your email address, go to Settings. Under Change password, click Send reset link, then follow steps 4 to 6 above.

How to log out

Log out when you've finished using mediakit.bio on a shared or public computer. Log out of mediakit.bio 1. While logged in, look at the bottom of the left sidebar, below your profile name. 2. Click Log out. The dashboard, with Log out highlighted at the bottom of the sidebar 3. You're taken back to the mediakit.bio home page and are now logged out. Good to know - Logging out doesn't affect your media kit. Your public page stays live, and brands can still view it. - If you ticked Keep me logged in when signing in, logging out also ends that saved session on this browser. - To log back in, click Log in at the top of the home page.

How to change your email address

You can change the email address on your account at any time from Settings. The new address becomes your login email straight away. Change your email address 1. Log in to mediakit.bio and click Settings in the left sidebar. The Settings page, with Settings highlighted in the sidebar 2. Scroll to the Change email section. 3. Enter your new address in New email, then type it again in Confirm email. 4. Enter your Current password to confirm it's really you. 5. Click Change email. The Change email section in Settings 6. You'll see Email changed successfully. From now on, use the new address to log in. Troubleshooting - The two email fields don't match: check both fields for typos and try again. - You don't have a password: if you signed up with Google, you need to set a password first. In Settings, under Change password, click Send reset link and follow the email. Then come back and change your email. - You forgot your password: reset it from the login page with Forgot password?, then try again.

How to delete your account

Deleting your account is permanent and can't be undone. It removes all your data, your connected social accounts and your public media kit page, and there's no way to recover them afterwards. Before you start - Paid plan: deleting your account cancels your subscription immediately. You won't be charged again, and no refund is issued for the current period. If you only want to stop paying, cancel your subscription instead and keep your account on the Free plan. - Agency plan: Agency accounts can't be deleted from Settings. Contact our support team and we'll take care of it. Delete your account 1. Log in to mediakit.bio and click Settings in the left sidebar. The Settings page, with Settings highlighted in the sidebar 2. Scroll to the bottom of the page, to the Delete account section. 3. Click Delete my account. The Delete account section, with the Delete my account button highlighted 4. Confirm that it's you: - If you log in with a password, enter it under Confirm your password. If you've turned on two-factor authentication, also enter a code from your authenticator app. - If you signed up with Google, click Send code. We'll email you a 6-digit confirmation code. Enter it in the window. (If you use two-factor authentication, enter your authenticator code instead.) 5. Click Permanently delete account. The confirmation window, with the password field and the Permanently delete account button Your account is deleted straight away, and you're taken back to the home page. Changed your mind? Click Cancel in the window at any point before step 5, and nothing is deleted.